Effective Date: 07/10/2026

Last Updated: 07/10/2026

This Privacy Policy describes how Remark Speech Therapy LLC, an Arizona limited liability company (“Company,” “we,” “us,” or “our”), collects, uses, discloses, protects, and retains information through our website, online forms, communications, scheduling tools, patient intake processes, and related services.

We provide speech-language therapy, evaluation, consultation, and related services, as well as physical therapy and occupational therapy, to children and adults. Because some information we collect may include health-related information, we handle such information with care and in accordance with applicable law.

This Privacy Policy applies to information collected through our website and related online or offline interactions. If you are a patient, prospective patient, parent, legal guardian, caregiver, or authorized representative, additional privacy rights may apply under federal and Arizona health-information laws.

Important HIPAA Notice: If we are acting as a covered health care provider under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”), our use and disclosure of protected health information (“PHI”) will be governed by our separate Notice of Privacy Practices. To the extent this Privacy Policy conflicts with our HIPAA Notice of Privacy Practices or applicable law, the HIPAA Notice of Privacy Practices and applicable law will control.

1.              Information We Collect

We may collect information directly from you, automatically through our website, from authorized representatives, and from third parties involved in your care, payment, or service coordination.

1.1.         Information You Provide to Us

We may collect:

·                   Name, address, email address, telephone number, and other contact information;

·                   Date of birth, age, gender, preferred language, and demographic information;

·                   Parent, guardian, caregiver, emergency contact, or authorized representative information;

·                   Health history, developmental history, speech-language concerns, diagnoses, treatment goals, and therapy-related information;

·                   Insurance, billing, payment, and claims information;

·                   Appointment, scheduling, referral, and intake information;

·                   Communications you send to us by email, telephone, text message, web form, portal, or other method;

·                   Consent, authorization, release, and acknowledgment forms;

·                   Photographs, videos, audio recordings, or telehealth-related information, but only if collected in accordance with applicable consent and authorization requirements;

·                   Any other information you voluntarily provide.

Arizona law provides that medical records and payment records, and the information contained in them, are privileged and confidential unless disclosure is authorized by law or written authorization.

1.2.         Information About Children and Minors

Because we provide services to children, we may collect information about minor patients from parents, legal guardians, health care decision makers, schools, physicians, evaluators, payors, or other authorized persons.

We do not knowingly collect personal information from children through the website for marketing purposes. Information about minors is collected and used only as reasonably necessary for intake, evaluation, therapy, care coordination, payment, administrative purposes, compliance, or as otherwise authorized by law or appropriate consent.

1.3.         Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain information, such as:

·                   IP address;

·                   Browser type and version;

·                   Device type and operating system;

·                   Pages viewed;

·                   Referring website;

·                   Date and time of visit;

·                   General location information derived from IP address;

·                   Interactions with website features.

This information helps us maintain, secure, and improve the website.

1.4.         Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

·                   Operate the website;

·                   Remember user preferences;

·                   Measure website traffic and usage;

·                   Improve functionality and user experience;

·                   Protect against security threats.

You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

1.5.         Information From Third Parties

We may receive information from:

·                   Referring providers;

·                   Schools or educational professionals, if authorized;

·                   Insurance carriers or payors;

·                   Parents, guardians, caregivers, or authorized representatives;

·                   Other treating professionals;

·                   Business associates, vendors, or service providers;

·                   Publicly available sources, where appropriate.

2.              How We Use Information

We may use information for the following purposes:

2.1.         Providing Services

We may use information to:

·                   Respond to inquiries;

·                   Schedule appointments;

·                   Conduct intake and eligibility review;

·                   Provide speech-language evaluations, therapy, consultation, and related services;

·                   Coordinate care with other providers or authorized parties;

·                   Prepare and maintain records;

·                   Communicate with patients, parents, guardians, caregivers, and authorized representatives.

2.2.         Treatment, Payment, and Health Care Operations

If HIPAA applies, we may use and disclose PHI for treatment, payment, and health care operations as permitted by HIPAA and described in our HIPAA Notice of Privacy Practices. HHS describes treatment, payment, and health care operations as core categories for permitted uses and disclosures under HIPAA provider notices.

Examples include:

·                   Treatment: sharing information with a physician, occupational therapist, school-based provider, or other professional involved in care;

·                   Payment: submitting claims, verifying benefits, collecting amounts owed, or obtaining authorization from a payor;

·                   Operations: quality review, staff training, credentialing, compliance, auditing, business management, and administrative functions.

2.3.         Communications

We may use information to communicate with you about:

·                   Appointments;

·                   Intake or consent forms;

·                   Billing or insurance matters;

·                   Treatment-related questions;

·                   Service updates;

·                   Administrative notices;

·                   Policy changes;

·                   Other operational matters.

Unless otherwise agreed, you understand that ordinary email, text message, and voicemail may not be fully secure. You may request alternative communication methods, and we will consider reasonable requests as required by applicable law.

2.4.         Website Operation and Improvement

We may use website information to:

·                   Operate and secure the website;

·                   Troubleshoot technical issues;

·                   Monitor usage;

·                   Improve content and functionality;

·                   Prevent fraud, misuse, or unauthorized access.

2.5.         Legal and Compliance Purposes

We may use information to:

·                   Comply with federal, state, and local law;

·                   Respond to subpoenas, court orders, regulatory inquiries, or legal process;

·                   Enforce agreements and policies;

·                   Protect our rights, property, patients, staff, and others;

·                   Investigate privacy or security incidents;

·                   Maintain legally required records.

3.              How We Disclose Information

We do not sell patient medical information. We may disclose information only as permitted by law, authorized by you or your representative, or as described in this Privacy Policy.

3.1.         To Patients, Parents, Guardians, and Representatives

We may disclose information to the patient or to a parent, guardian, health care decision maker, personal representative, or other authorized person as permitted or required by applicable law.

3.2.         To Treating Providers and Care Partners

We may disclose information to other providers or professionals involved in treatment, care coordination, evaluation, or related services, where permitted by law or authorized by the patient or representative.

3.3.         To Payors and Billing Partners

We may disclose information to insurance carriers, health plans, claims processors, billing vendors, collection vendors, and payment processors as necessary for payment, billing, reimbursement, claims administration, or collections.

3.4.         To Vendors and Service Providers

We may disclose information to vendors that help us operate our business, such as:

·                   Electronic health record providers;

·                   Practice-management systems;

·                   Billing and payment processors;

·                   Website hosting providers;

·                   Email, telephone, text, or communication providers;

·                   Cloud storage providers;

·                   IT support and cybersecurity vendors;

·                   Professional advisors.

If a vendor receives PHI on our behalf and qualifies as a HIPAA business associate, we will require an appropriate business associate agreement.

3.5.         As Required or Permitted by Law

We may disclose information when required or permitted by law, including for:

·                   Public health or safety;

·                   Abuse, neglect, or exploitation reporting;

·                   Health oversight activities;

·                   Judicial or administrative proceedings;

·                   Law enforcement purposes;

·                   Workers’ compensation;

·                   Compliance with subpoenas, court orders, or other legal process;

·                   Other legally authorized purposes.

3.6.         With Your Authorization

We may disclose information for other purposes if you or your authorized representative provide a valid written authorization. Where required by HIPAA, authorizations must be written in plain language and signed by the individual or authorized representative.

4.              Marketing, Testimonials, Images, and Recordings

We will not use or disclose patient PHI for marketing purposes without authorization where HIPAA or other applicable law requires authorization. FTC/HHS guidance notes that HIPAA generally requires a valid authorization to use or disclose PHI for marketing purposes.

We will not use a patient’s name, image, video, audio recording, testimonial, therapy-session content, or other identifiable information for advertising, website content, social media, training, publication, or promotional purposes unless we have obtained appropriate written authorization from the patient or authorized representative.

For minor children, we require authorization from the appropriate parent, guardian, or legally authorized representative, and we may impose additional safeguards in our discretion.

5.              Telehealth and Electronic Communications

If we provide telehealth or remote services, we may collect or transmit information through video, audio, chat, electronic forms, patient portals, scheduling platforms, or related technologies.

We take reasonable steps to use appropriate safeguards for telehealth and electronic communications. However, no method of electronic transmission or storage is completely secure. You are responsible for using a secure internet connection, protecting your own devices, and participating in telehealth sessions from a private location when possible.

6.              Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include, as appropriate:

·                   Access controls;

·                   Passwords and authentication;

·                   Workforce privacy training;

·                   Secure record storage;

·                   Vendor oversight;

·                   Encryption where appropriate;

·                   Incident-response procedures;

·                   Minimum-necessary access practices;

·                   Device and network security measures.

No website, email system, portal, or electronic storage system can be guaranteed to be completely secure. We cannot warrant or guarantee that unauthorized third parties will never defeat our security measures.

7.              Data Breach and Security Incident Notification

If we become aware of a security incident involving personal information or health information, we will investigate and provide notices as required by applicable law.

Arizona’s data-breach notification law requires a person conducting business in Arizona that owns, maintains, or licenses unencrypted and unredacted computerized personal information to investigate security incidents and, if a breach is determined, notify affected individuals within 45 days after that determination, subject to statutory exceptions and law-enforcement delay provisions. For breaches affecting more than 1,000 individuals, Arizona law also requires notice to the three largest nationwide consumer reporting agencies and to the Arizona Attorney General and the Director of the Arizona Department of Homeland Security.

If HIPAA applies, we will also comply with applicable HIPAA breach-notification requirements.

8.              Retention of Information

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

·                   Providing services;

·                   Maintaining medical and billing records;

·                   Complying with legal and professional obligations;

·                   Resolving disputes;

·                   Enforcing agreements;

·                   Supporting business, tax, accounting, and compliance needs.

Retention periods may vary depending on the type of information, patient status, applicable law, professional requirements, contractual obligations, and operational needs.

9.              Your Rights and Choices

Depending on the type of information and applicable law, you may have rights to:

·                   Request access to certain records;

·                   Request copies of certain records;

·                   Request correction or amendment;

·                   Request restrictions on certain uses or disclosures;

·                   Request confidential communications;

·                   Revoke certain authorizations;

·                   File a privacy complaint;

·                   Request information about certain disclosures.

HIPAA model notices state that individuals generally have rights to access health records, request corrections, request confidential communications, ask for limits on sharing, receive a list of certain disclosures, obtain a copy of the privacy notice, choose someone to act for them, and file a complaint.

To exercise privacy rights, please contact us using the contact information below.

We may require identity verification before processing a request. We may deny or limit requests where permitted by law.

10.           Children’s Privacy

Our services may involve children, but our website is intended for use by adults, including parents, guardians, caregivers, and prospective patients who are legally able to provide information.

We do not knowingly solicit personal information directly from children through the website for unrelated marketing purposes. If you believe a child has provided information to us without appropriate authorization, please contact us.

Where children’s information is collected for therapy, intake, treatment, scheduling, billing, or related purposes, we handle that information in accordance with applicable health-information privacy requirements.

11.           Third-Party Websites and Platforms

Our website may contain links to third-party websites, platforms, portals, payment processors, scheduling tools, maps, social-media pages, or other resources.

We are not responsible for the privacy, security, content, practices, or policies of third parties. Your use of third-party websites or services is subject to their terms and privacy policies.

12.           Online Tracking and Analytics

We may use analytics tools to understand website traffic and usage. These tools may collect information such as IP address, browser type, device information, pages visited, and time spent on the website.

We do not intentionally use analytics tools to collect PHI. Users should avoid submitting sensitive health information through general website analytics-enabled pages unless the page is specifically designated for secure intake, portal, or patient communication.

13.           “Do Not Track” Signals

Some browsers allow users to send “Do Not Track” signals. Because there is no uniform industry standard for responding to such signals, our website may not respond to them. You may use browser settings to manage cookies and tracking technologies.

14.           Payment Information

If you make payments online, payment information may be processed by a third-party payment processor. We do not store full credit card numbers unless expressly stated and handled through appropriate systems. Payment processors may collect and process payment information according to their own terms, security standards, and privacy policies.

15.           Communications Consent

By providing your contact information, you authorize us to contact you regarding services, scheduling, intake, billing, administrative matters, and related purposes.

You may request that we use a specific communication method. We will consider reasonable requests and comply where required by law.

We do not use patient contact information for unrelated marketing without required consent or authorization.

16.           No Medical Advice Through Website

The website is for general informational and administrative purposes only. Website content is not medical advice, diagnosis, treatment, or a substitute for professional evaluation.

Submitting information through the website does not guarantee acceptance as a patient, create a provider-patient relationship, or establish an obligation to provide services unless and until we separately agree to provide services.

If you are experiencing a medical emergency, call 911 or seek emergency medical care.

17.           Limitation of Website Liability

To the fullest extent permitted by law, we disclaim liability for unauthorized access to information resulting from circumstances beyond our reasonable control, including user error, insecure personal devices, compromised email accounts, third-party platform failures, force majeure events, or malicious attacks that defeat reasonable safeguards.

Nothing in this Privacy Policy is intended to waive any rights, defenses, limitations, privileges, or protections available to us under applicable law.

18.           Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy. If material changes affect health information subject to HIPAA, we will update our HIPAA Notice of Privacy Practices as required by law.

19.           Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact:

Remark Speech Therapy LLC

Attn: Privacy Officer

Address: 3938 E. Grant Rd. #408

    Tucson, AZ 85712

Phone: 520-549-9512

Email: remarkspeechtherapy@gmail.com

Website: remarkspeechtherapy.com

If you believe your privacy rights have been violated, you may file a complaint with us. If HIPAA applies, you may also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.